Handling

products from regular sales are shipped out within 48 hours after your order is placed. 

products from pre-order sales involve 3 weeks production time before they are shipped out.  

shipping

once your order has left the building, you'll receive a shipment e-mail from us containing a tracking code that you can use to locate your items until they arrive at your door. 

European orders:
please allow 1 to 7 working days for delivery after receiving your shipment e-mail.

Intercontinental orders:
please allow 3 to 14 working days for delivery after receiving your shipment e-mail. customs may hold up your order which may cause its delivery to be delayed. 
we partner with a range of couriers depending on the area to deliver the packages. final delivery could be handled by your local postage service.

as a direct consequence of the brexit, customs fees may still need to be paid upon receiving your parcel. These fees are the consumer’s responsibility. 

shipping zones 

we currently ship to most territories and zones around the world. 
should you face any issues whilst processing your order, please contact 
webshop@coolbex.com

 

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