Welcome to the official website of Coolbex®
How do I return my order?
Within 14 days after receiving your order, select the items you want to return or exchange and choose the desired return method in your account.
Pack the items you want to return and add the packing slip. Don't forget to remove the old shipping label.
Bring your package to a post office within 3 business days after registration or have your package picked up by using the pickup service (depending on which return method you have chosen).
As soon as our distribution center has received your return, you will receive within 10 working days a refund or a customized AfterPay invoice. And an email with the track and trace of your exchange.
What are the return options?
PREPARE YOUR RETURN LABEL HERE