Returns and exchanges

How do I return my order?

1. REGISTER

Within 14 days after receiving your order, select the items you want to return or exchange and choose the desired return method in your account.

2. PACK

Pack the items you want to return and add the packing slip. Don't forget to remove the old shipping label.

3. SEND

Bring your package to a post office within 3 business days after registration or have your package picked up by using the pickup service (depending on which return method you have chosen).

4. REFUND AND EXCHANGE

As soon as our distribution center has received your return, you will receive within 10 working days a refund or a customized AfterPay invoice. And an email with the track and trace of your exchange.

What are the return options?

  • Return via your local DHL ServicePoint
  • Easy payment with iDEAL
  • Print your return label and stick it on your return shipment yourself
  • Please note! Return Costs are for the sender

PREPARE YOUR RETURN LABEL HERE

Need more information? Go to our FAQ page

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